COMPLETE
CUSTOMER
SATISFACTION

TYPES OF DAMAGE:

As Specialists in dry cleaning restoration, Capitol Restoration has a specific process to handle any type of loss that would affect garments.  Our services include odor remediators, soot removal from puff-backs, fire disasters, and mold remediation from prolonged wet conditions.

 

Smoke and Fire:  Capitol's process is highly effective on smoke odors from fires.  Our Ozone Chamber effectively removes all smoke smell from any garment, textile, or soft good.

Water:  When damage occurs to garments, textiles, and soft goods by water, Capitol's success rate at removing tough restoration soils and odors is extremely high.

Mold:  Capitol has been highly successful treating garments, textiles, and soft goods in moldy enviornments and exposed to high levels of airbourne mold.  Garments and textiles that have visible mold growing generally would have to be replaced.

Wind:  Heavy winds that cause property damage can also affect garments, textiles, and soft goods.  For example, broken glass, roof damage, insulation and dirt to water from wind-driven rain.  Capitol handles all of these occurrences with ease.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CLEANING OF SOFT GOODS:

- Capitol has made advancements in soft goods (shoes, sneakers, purses, handbags, stuffed animals, etc.)  restoration.  In the past soft goods that were classified as un-repairable can now be restored.  95% of soft goods brought in for restoration can be returned to like-new condition.

-Most soft goods are cleaned in a non-abrasive way.  Washing of goods in cold water and a detergent mixture will losen any soil or soot that is on the item.  Other specialty or delicate items are cleaned by hand to insure that these soft goods are back to their pre-loss condition.

-After the items are cleaned they are carefully dried, inspected, and ozoned.  Any remaining damage from smoke or water as well as odors are detected and corrected.  The items are then inspected for a second time, stuffed with tissue and wrapped separately before being boxed for return to the policyholder.

Pre-Existing Conditions:  Not every item can be restored, unfortunately if an item has been severely damaged by the loss it will be impossible to restore to pre-loss condition.  Capitol knows that some garments have pre-existing damage which includes but not limited to food stain, paint, moth-holes, tears, missing buttons, snaps-clasps-beads-sequins, broken zippers, discolorations, fading, oxidation, holes, pulls, damaged linings  and garments that cannot withstand the cleaning procedure.  Capitol will never charge for a garment that cannot be restored.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CLEANING OF AREA RUGS:

-Area rugs are generally the most common item affected during a fire and water loss.

-The cleaning of area rugs requires great detail of attention.

-The key to cleaning a rug that has been affected by smoke, soot, or water is to understand its construction and delicate fiber material.  Hand woven rugs are each unique, therefore require a specialized cleaning process that best address there individual condition.

-To properly clean them you should allow about 7 to 10 days for the process to be completed.

 

 

 

 

 

 

 

 

 

 

 

 

 

CUSTOMER SERVICE:

- Capitol takes pride in delivering the very best in customer service.  We will stand behind our claims and make sure that all parties are satisfied with the end result.

-Email notifications will be sent during all steps of the restoration process.

-Policyholders will have the account managers personal cell phone number to contact for questions or any additional services.

-Account managers will provide assistance to the policyholder when putting together clothes and shoes for the emergency order.

-On-site Inventory is available upon request.